{"id":3647,"date":"2022-12-19T09:04:12","date_gmt":"2022-12-19T08:04:12","guid":{"rendered":"https:\/\/www.ayes.cz\/uspesne-realizace\/lascam-systems\/"},"modified":"2023-01-18T10:21:45","modified_gmt":"2023-01-18T09:21:45","slug":"lascam-systems","status":"publish","type":"realizace","link":"https:\/\/www.ayes.cz\/en\/success-stories\/lascam-systems\/","title":{"rendered":"LASCAM systems"},"content":{"rendered":"
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LASCAM systems<\/span><\/span><\/h1>

Year of realization: <\/strong>2020<\/p>\n<\/div><\/div>

Industry:<\/strong> Laser solutions for industry and science<\/p>\n<\/div><\/div>

Country:<\/strong> Czech republic<\/p>\n<\/div><\/div>

Customer\u2019s website:<\/strong> lascam.cz<\/a><\/p>\n<\/div><\/div>

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Key benefits:<\/strong><\/p>\n<\/div><\/div>

<\/i>Increasing the efficiency of the service team and services<\/span><\/span><\/div>
<\/i>Increasing customer satisfaction<\/span><\/span><\/div>
<\/i>Acceleration of knowledge transfer in the team and training of junior technicians<\/span><\/span><\/div>
<\/i>Faster problem diagnosis and repairs<\/span><\/span><\/div>
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Thanks to remote collaboration, the efficiency of the LASCAM service team increased by 40%<\/span><\/span><\/h2>

The increasing complexity of equipment and processes requires a highly specialized workforce and ongoing collaboration between vendors and customers to maintain and optimize equipment in the field. Therefore, LASCAM tries to bring possibilities to make its service services more efficient and increase customer satisfaction.<\/p>\n

Smart glasses with augmented reality allow service technicians to cooperate in real time, regardless of where they are. Thanks to this, the efficiency of the service team increased by up to 40%. At the same time, it brings customers not only reduced service costs, but also faster diagnosis of problems and reduced resolution time.<\/p>\n<\/div><\/div>

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