11.1. The guarantee period is 12 months from the date of handover of the goods to the Customer. The guarantee period starts the day the goods are handed over at the specified place. If the Company puts the goods into operation at a specified place, the guarantee period starts the date the goods are put into operation in accordance with the Agreement. Any time during which the Customer cannot use the goods because of its defects is excluded from the guarantee period.
11.2. The Customer can execute its rights under this clause only if, without undue delay after detection of the defects, it notifies the Company in writing about all detected defects and provides the Company an opportunity to inspect the respective goods and remove the defects.
11.3. At the moment of delivery of the substitute goods or repaired defective goods a new guarantee period starts for those goods for the term stated in clause 1 of the GTC. If the Customer does not take over the new goods, the guarantee period starts on the date of notification of the Customer that the goods are ready for shipment.
11.4. The Company is not liable for defects caused by external events after the risk of property damage to the supply passes to the Customer, and such damage was not caused by the Company or persons which helped in carrying out the delivery. Within the meaning of the previous sentence, the guarantee does not apply to defects caused by:
a) unprofessional interference,
b) improper storage,
c) improper external connection,
d) effects of electrical supply of an inadmissible magnitude,
e) unprofessional installation or incorrect adjustments, or
f) improper operation.
11.5. Any other defects resulting from reasons for which the Company cannot be accountable, are exempt from the guarantee. These are in particular defects where it cannot be proved that they resulted from the use of improper materials, faulty construction, incomplete processing (i.e. defects caused by normal wear and tear, faulty maintenance, failure to comply with the operation regulations, excessive strain, use of inappropriate operation materials, chemical and electrolytic influences, construction and installation works that were not performed by the Company, etc.).
11.6. The guarantee does not cover defects on delivery fiber, external laser optics, lenses, cover slides, nozzles, filters, collimators, hose, “o” rings, gaskets and insulation.
11.7. In the case of a free repair or replacement of the equipment or spare parts of the laser machine during the warranty period, the Customer should bear the cost of transportation of that part or accessories to Company.
11.8. If the failure or damage is caused by defective quality of parts or spare parts; repair or replacement is free of charge during the warranty period and AYES is obliged to cover the shipping costs incurred.
11.9. However, if the failure or damage is not caused by defective quality of the parts and spare parts, the Customer should bear repairs and round-trip shipping costs incurred.
11.10. If the repair of the machine will take place at the place of machine’s installation, the Customer should beat the cost of the service charge according to the general service pricelist if it is proved, that the damage or failure is not covered by the warranty.
11.11. The Customer is not entitled to execute its rights resulting from defects if, without undue delay once the defect was detected, it did not take all necessary measures to prevent the defect or its worsening or the creation of further defects and damage, or if the Customer did not allow the Company to remove the defect.
11.12. The response time for Company is set within 48 hours from the reporting and delivery of the initial service data. If a defect has been reported during days of rest and national holidays, the response time shall start from the next working day, considering the common start of working time.
11.13. The Customer shall have no other rights resulting from defects in the quality of the supply (including defects of material, construction, building and/or installation works made by the Company) than those rights and claims stated in this clause 11 of the GTC.