Testing of HoloLens 2 and Dynamics 365 Remote Assist at 10 European Plants of a Leading Automotive Supplier

The customer has been looking for a solution to remotely support and streamline communication between their plants around the world, home office workers, expert centre, and external suppliers.

In addition, it is planned to use the glasses for other processes – training, instructions, logistics, visualization of 3D data in the environment, etc.


  • Microsoft HoloLens 2 smart glasses
  • Microsoft Dynamics 356 Remote Assist software
  • Training and user manuals for individual use cases
  • User and technical support
  • Consultation and expertise

Every month, a different plant gets one HoloLens 2 smart glasses for testing in different conditions – interior, exterior, production, clean rooms, etc.



  • Remote support and troubleshooting
  • Repairs of critical equipment
  • Video recording of material flow and workflow
  • Documentation of activities
  • Audits and quality setup
  • Remote support for the expert centre
  • Communication with external suppliers
    during equipment installations and repairs
  • Workshops


  • Workplace safety – in most of the standard environments, the risks of working with
    HoloLens glasses are compared to the risks of working with a mobile phone or tablet
  • Internet connectivity and quality
  • Comfort during long-term use
  • Noisy and dirty environments
  • Technical limits of HoloLens – IP rating, operating temperatures, etc.


  • General satisfaction with the delivery speed of our solutions for individual cases
  • Adoption of technology exceeded expectations; users can work independently within 1-2 hours after training
  • The attractiveness of the technology itself motivates employees to use it actively
  • Carrying out internal and external audits
  • Easy communication with external suppliers, when solving technical problems
  • Streamlining maintenance interventions
  • Investigation of accidents and incidents together with the responsible person on site
  • Easy and practical training
  • Saved travel costs thanks to efficient communication and remote support
  • Integration into the corporate structure is easy thanks to the choice of a Microsoft solution
  • Since Teams is used within the company, remote support is easy even for users without HoloLens


  • Continuous testing of remote support and other solutions in European plants
  • Training and education
  • Dynamics 365 Guides
  • Visualization of 3D data in space
    (e.g.: new machines before their delivery), data from CAD, operational data from machines, visualization of layouts
  • Testing of other glasses (RealWear HMT-1) and applications (TeamViewer Frontline)
  • Solution standardization and implementation at 50 plants