Remote collaboration between a field technician and an expert at a computer gains a new feature – live captions with automatic translation. Colleagues, customers and suppliers speaking different languages can now work together without an interpreter.
Remote collaboration without an interpreter: RealWear smart glasses now translate communication in real time.
A service call on the other side of the world, a machine supplier who only speaks German, or onboarding a new technician at a foreign branch – a language barrier can delay even a simple fix. The combination of RealWear smart glasses and TeamViewer software now offers a way to get around it right during the call.
What the new feature does
TeamViewer lets a field technician share a live camera feed from the glasses with an expert and talk to them at the same time – with both hands free for work. The new addition is live captions with automatic translation.
The principle is simple: one participant’s speech is transcribed into text, which is instantly translated and displayed in the other participant’s language. The field technician sees the captions on the glasses display, the expert at the computer sees them right in the app. Communication flows smoothly even when each person speaks a different language. The feature also serves as a transcript of the call.
How it works in practice
Captions and translation are turned on during the session, on both ends of the connection:
- The expert at the computer enables the feature in the toolbar via Communicate and selects their language.
- The field technician selects the language they will communicate in.
- From that point on, both sides’ speech is transcribed and translated in real time, and the call can begin.
The language setting can be changed at any time during the call.
Why it makes sense for service and maintenance
For service and maintenance teams, this is a practical new tool, not just a technical gimmick. It changes how interventions can be handled across countries and suppliers:
- A field technician can communicate with a foreign expert or machine manufacturer without an interpreter and without waiting for translation.
- Downtime is shorter – the problem is solved right away, not once a language-matched team is assembled.
- Training and knowledge transfer between branches in different countries is faster and clearer.
- Costs for expert travel and external interpreting go down.
RealWear glasses are also built for harsh industrial environments, worn with protective equipment and controlled by voice. The translation feature complements what they are designed for – frontline work where every minute counts and hands must stay free.
We’ll be glad to show you how it works
Want to see real-time translation with your own eyes? Get in touch and we’ll arrange a no-obligation demo.