Year of realization: 2020
Industry: Laser solutions for industry and science
Country: Czech republic
Customer’s website: lascam.cz
Thanks to remote collaboration, the efficiency of the LASCAM service team increased by 40%
The increasing complexity of equipment and processes requires a highly specialized workforce and ongoing collaboration between vendors and customers to maintain and optimize equipment in the field. Therefore, LASCAM tries to bring possibilities to make its service services more efficient and increase customer satisfaction.
Smart glasses with augmented reality allow service technicians to cooperate in real time, regardless of where they are. Thanks to this, the efficiency of the service team increased by up to 40%. At the same time, it brings customers not only reduced service costs, but also faster diagnosis of problems and reduced resolution time.